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Shipping / Policies


Photo Credit: www.streetpeeked.com | www.frillyskirts.net



We use (Regular Parcels) Australia Post for Australia wide shipping and (International Air Mail) Australia Post for worldwide shipping. We also offer you an Express Post option at the checkout, if you require fast shipping. Online purchases for shipping will be automatically calculated upon checkout against the current Australia Post rates according to our product weights.

Nearly all of our beautiful products are made to order. We will only commence processing your order once we have received a cleared payment. If you opt to pay by EFT, please note that payments to our bank account can take up to 72 hours to clear, depending on which bank you are with. We recommend you allow up to a maximum of 5 business days for your order to dispatch from our studio, with a further 3-7 business days shipping time to receive your package (Australia Wide). These are estimates only and once your parcel leaves we have no control over how fast it is delivered.  Also if you are in remote locations or distant towns, please allow extra time for your order to arrive. Delivery times may fluctuate with our stock levels and suppliers. In most cases however, your order will ship within 3 days. 

Australia Wide (Regular Post) Shipping Estimates:

QLD: 1-2 business days | NSW: 2-3 business days | VIC: 3-4 business days | SA: 4-5 business days | NT/WA/TAS: 5-7 business days.

We do not provide refunds for orders that do not arrive on time. This is beyond our control, however we do make every effort to make enquiries with Australia Post on your behalf should your package go missing or arrive later than expected.

International shipping times will vary from country to country. At the time of shipping, you will be sent an email with an estimate of time frames for the receipt of your package.

We are sure you will be impressed with our service and how fast we get your orders packed and shipped to you.

Time sensitive order? Last minute gift idea? Contact us before processing your order to discuss your time frames. In most cases we are more than happy to work with you where possible. 


C H R I S T M A S  /  N E W  Y E A R  S H I P P I N G

During the 21st of December right through to the 11th of January each year, our dispatch times will vary. We estimate a dispatch time of around 7+ business days as opposed to our regular dispatch of 3-5 business days. On a daily basis here at COLLECTION HQ, we deal with a large range of suppliers from glassware right through to professional printing and during the holiday season, these businesses may be closed at some point during these dates. We recommend contacting us via email before placing your order around this time of year, if time is of the essence.  


O U R   G U A R A N T E E

We endeavour to reach perfection. If you are not 100% satisified with your purchase, please contact us via email or phone and we will remedy any problem or issues you may have. At THE COLLECTION BY M, we strive for customer satisfaction and your feedback and enquiries mean a lot to us.


P E R S O N A L I S E D   C H O C O L A T E   B A R S

SHIPPING CHOCOLATE BARS DURING THE TROPICAL SEASON. Between the 1st October through to 31st March each year, we highly recommend you select the 'express post' option upon checkout. During harsh weather conditions, express post minimises the time in transit and is transported to you via air, not road. Selecting regular post during the tropical season will be at your own risk, however we will do all we can to ensure your products are packaged as best we can.


R E T U R N S  / D A M A G E D   G O O D S   P O L I C Y 

We take a lot of pride in our packaging and as such, all our boxes are padded with bubble wrap and surrounded by foam pellets to ensure your beautiful products arrive at your doorstep safe and sound. In the rare event that your products are damaged in transit, please contact us immediately via email with clear images within 72-hours from receipt of your package, so we are able to assess the damage. After this time, we cannot guarantee the replacement of our products.

Please note that all personalised items are non refundable, however any orders which have been processed wrong by THE COLLECTION BY M will be gladly replaced. 

We do not provide refunds if you change your mind.


E V E N T   B O O K I N G S  

THE COLLECTION BY M specialise in personalised events all year round in addition to our online retail shop, so it is important for us to prioritise our events calendar every month. We offer our customers the opportunity to secure a booking in our events calendar with a small deposit fee. We book up very quickly during peak wedding seasons and will only take on a certain number of events per month, so it is imperative that you lock in your event with us to avoid disappointment if we are fully booked. We don't like to commit to work that we cannot fulfill and may turn business away when we are at full capacity.

Bookings are also a great way to lock in our quoted pricing structures - prices will remain the same should we raise our rates due to supplier increases. Your deposit will be applied as a credit off the entire order total, so when the time comes to fulfill your order and payment is required in full, your deposit will cover part of your remaining balance.

Deposits are non-refundable, should the booking be cancelled. We do not provide refunds if you change your mind or your circumstances change. 


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